challenge 25.

we sell alcohol, so we check age. if you look under 25, our driver asks for ID before anything is handed over. no ID, no drop.

last updated 29/09/26.

what challenge 25 is. Challenge 25 is the standard age check for alcohol sales in the UK. It is an offence under the Licensing Act 2003 to sell alcohol to anyone under 18, or to deliver it to them. Rather than guess, we ask anyone who looks under 25 to prove they are 18 or over.

at the door. The person taking the drop must be 18 or over. If they look under 25, the driver asks for ID. If nobody at the address can show ID, the driver keeps the drinks and the order counts as delivered [or: a re-delivery fee of £X applies]. Drivers can also refuse a drop to anyone who is clearly drunk, or where the drinks look like they are going to someone under 18.

ID we accept.

• a passport
• a UK or EU photocard driving licence (full or provisional)
• a PASS card with the hologram (CitizenCard, Young Scot, Validate UK and the like)
• a military ID card
• a biometric residence permit

what we don't accept. A photo of ID on a phone, an expired document, a student card, a birth certificate on its own, or someone else's ID.

when you order. You confirm you are 18 or over at checkout, and we keep that with the order. We may still ask for ID at the door: telling us your age online is not the same as showing it.

trade drops. For bars, venues and offices, the person signing for the delivery must be 18 or over. Our driver will ask if there is any doubt, licence holder or not.

the law bit. Licensing Act 2003, sections 146 (sale of alcohol to children) and 151 (delivering alcohol to children). We sell under premises licence [licence number, issuing authority]; designated premises supervisor [name]. Every driver is briefed on this policy before their first drop, and refusals are logged.

questions. Email [contact email].